Effective Date: 06/15/2024

1. Overview

At e-puby, we strive to ensure that our customers are satisfied with our services. This Return Policy outlines the circumstances under which we offer refunds and the process for requesting a refund. Please read this policy carefully before making a purchase.

2. Subscription Plans

We offer various subscription plans that grant access to our premium features. Each subscription plan may have different terms and conditions regarding refunds.

3. Refund Eligibility

Refunds may be issued under the following conditions:

• If you experience technical issues that prevent you from using our service and we are unable to resolve the issue within a reasonable time frame.
• If you cancel your subscription within the first 7 days of purchase and have not significantly used the service.
• If we have mistakenly charged you for a subscription you did not authorize.

Refunds will not be issued for:

• Partial months of service.
• Unused features of the service.
• Changes of mind or dissatisfaction with features not related to technical performance.

4. How to Request a Refund

To request a refund, please contact our customer support team at support@e-puby.com. Include the following information in your request:

• Your name and email address associated with your account.
• The reason for your refund request.
• Any supporting documentation or screenshots, if applicable.

Our support team will review your request and respond within 3-5 business days. If your request is approved, the refund will be processed within 7-10 business days, and the amount will be credited back to your original method of payment.

5. Changes to This Return Policy

We may update this Return Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at:

Email: support@e-puby.com